Privacy Policy bet66 –
Your Personal Data Protection

1. Introduction

Bet66 ("we", "Platform", "company") values the privacy of every individual who uses our services. This Privacy Policy transparently explains how we handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

This policy applies to all users who access the bet66 website, the bet66 mobile app, and any services provided through our platform. By registering for or using the bet66 platform, you agree to the collection and use of your information as described in this document.

We are committed to handling your data with full transparency — no technical language concealing our true intentions, no hidden conditions. What you read here is exactly what we do.

2. Types of Information We Collect

Bet66 collects various types of information depending on your interactions with our platform. Below is a comprehensive overview of the data we collect:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, MyKad or passport number.
• Contact Information: Email address, mobile number, residential address.
• Financial Information: Bank account number, bank name, and e-wallet details registered for deposit and withdrawal purposes.
• KYC Documents: MyKad copy, bank statement, proof of ownership of payment method.
• Account Information: Username, password (stored in an unreadable hashed format), security questions.

2.2 Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser version.
• Activity Data: Game history, total wagering, wins and losses, session duration.
• Log Data: Login and logout times, account activity, and settings changes.
• Location Data: General location based on IP address for security and compliance purposes.
• Cookie Data: Browser preferences, active sessions, and platform usage analytics data.

Data Type	Example	Primary Purposes
Identity	Name, MyKad, date of birth	KYC verification, fraud prevention
Contact	Email, phone, address	Communications, account notifications
Financial	Bank account number, e-wallet	Deposit & withdrawal processing
Technical	IP, device, browser	Security, detection of unauthorised access
Activity	Game history, betting	Responsible gaming, customer support

3. How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. bet66 does not use your data for purposes unrelated to the services we provide. The following are the primary purposes of data use:

• Account Management: Registering, verifying, and managing your account on the bet66 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
• Identity Verification (KYC): Verifying your identity to comply with legal requirements and prevent money laundering.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and platform abuse.
• Customer Support: Handling inquiries, complaints, and support requests submitted to our team.
• Legal Compliance: Fulfilling reporting and auditing obligations required by the relevant authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.
• Platform Improvement: Analysing aggregated usage patterns to improve the user experience and platform functionality.
• Marketing Communications: Sending promotions, exclusive offers, and platform updates — only if you have given consent to receive them.

4. Legal Basis for Data Processing

Bet66 processes your personal data only where a valid legal basis exists for doing so. These bases include:

• Contract Execution: Processing required to fulfil the agreement between you and bet66, including account registration, deposits, and withdrawals.
• Legal Obligation: Processing mandated by Malaysian law, including KYC requirements and financial reporting.
• Legitimate Interest: Processing for platform security, fraud prevention, and usage analytics that do not compromise your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we only process your data upon receiving your explicit consent.

5. Data Sharing with Third Parties

Bet66 does not sell your personal data to any third party for marketing or advertising purposes. However, under certain circumstances, we may need to share your data with the following parties:

5.1 Trusted Service Providers

We work with third-party service providers that help us operate the platform, including payment gateway providers, licensed game providers, cloud services, and identity verification services. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

5.2 Authorities & Regulatory Bodies

Bet66 is legally required to disclose certain information to authorities upon lawful request, including gambling regulatory bodies, law enforcement agencies, and courts. We disclose only the minimum information necessary and within the scope defined by the legal order.

5.3 Corporate Restructuring

In the event of a company merger, acquisition, or asset sale, members' personal data may be transferred as part of that process. In such cases, you will be notified and the receiving entity will apply the same or stricter privacy standards.

6. Data Storage & Security

The security of your data is bet66's top responsibility. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

6.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and bet66 servers is protected with industry-grade encryption.
• Stored Data Encryption: Sensitive data such as financial information and identity documents is stored in encrypted form.
• Layered Access Control: Only authorised staff with a "need-to-know" requirement may access members' personal data.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Regular Penetration Testing: Independent security experts conduct regular penetration tests to identify and address vulnerabilities.

6.2 Data Retention Period

Bet66 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

• Active account data: For the duration your account is active, plus 5 years after account closure.
• Financial transaction records: 7 years in accordance with Malaysian financial law requirements.
• KYC documents: 5 years after account closure, or longer if required by law.
• Technical log data: 12 months.
• Customer support communications: 3 years.

7. Cookies & Tracking Technologies

Bet66 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform (for example, most frequently visited pages) to help us improve our services. Data is collected anonymously.
• Functional Cookies: Remembering your preferences such as language, display settings, and saved login details for your convenience.
• Analytics Cookies: Helping us understand aggregated platform usage patterns for continuous improvement purposes.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the bet66 platform.

8. Your Rights Over Personal Data

As a data subject, you hold rights protected under the Personal Data Protection Act 2010. bet66 fully respects and facilitates the exercise of these rights:

9. Children's Data

The bet66 platform is for players aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18. Our registration process is designed to verify applicants' ages through rigorous KYC procedures.

Should we discover that a child's personal data has been collected without our knowledge, the account in question will be closed immediately and all related data will be promptly deleted. Parents or guardians who become aware that their child has registered an account at bet66 are urged to contact our support team without delay.

10. International Data Transfers

In the course of platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. When such transfers occur, bet66 ensures that protection equivalent to or higher than that required by Malaysian law is upheld through:

• PDPA-compliant data processing agreements with all overseas service providers.
• Use of recognised data transfer mechanisms such as Standard Contractual Clauses.
• Ensuring the recipient country maintains an adequate level of data protection.

11. Amendments to the Privacy Policy

Bet66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material amendments are made:

• We will display a clear notice on the platform's home page for at least 14 days before any amendment takes effect.
• We will send a notification email to your registered address.
• The "Last Updated" date at the top of this document will be updated accordingly.

Your continued use of the bet66 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise any of your rights regarding personal data, please contact the bet66 Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the bet66 platform
• Response Time: We are committed to responding to all privacy-related inquiries within 5 business days.

To help us process your request promptly, please state the type of request (data access, correction, deletion, etc.) and include your registered account number in your message. Our team will verify your identity before processing any request involving personal data.